Neluxsis Customer Agreements

These agreements are between the purchaser and Neluxsis LLC, doing business as Neluxsis. Neluxsis LLC is the contracting entity and seller of the Neluxsis services identified at checkout, except when checkout expressly identifies a different seller for a third-party product or service.

The purchaser represents that the purchaser is at least 18 and has authority to bind the subscribing person or organization. Account and billing information must be accurate and kept current. Services may be used only for lawful internal business or property-management purposes.

Neluxsis records the customer-agreement version, authorization time, account, product, displayed price, renewal interval, and authorization source as evidence of recurring payment consent. Marketing consent is separate and is never required to purchase.

Monthly and annual subscriptions automatically renew for the disclosed billing period until canceled. Neluxsis will obtain express informed consent before the first charge. Customers may cancel through the account billing portal. Cancellation prevents future renewal and becomes effective at the end of the current paid period.

Charges already processed are non-refundable and are not prorated, except where required by law or for a verified duplicate, unauthorized, or erroneous charge. Access ordinarily remains available through the paid-through date. Neluxsis will not impose a cancellation fee or require a sales call to stop recurring charges.

After subscription checkout, Neluxsis sends or makes available a confirmation showing the amount, renewal frequency, cancellation method, agreement link, and paid-access status. Cancellation confirmation identifies the paid-through date when available.

Prices exclude applicable taxes unless checkout states otherwise. Failed payments may suspend paid features. Material plan or price changes apply prospectively with notice where required. Mandatory consumer rights and payment-network dispute rights are not waived.

Pro provides the features identified at checkout, such as expanded analytics, notifications, authorized booking links, and team contacts for claimed profiles. A subscription does not guarantee claim approval, factual approval, publication timing, traffic, bookings, ranking, score changes, removal of criticism, or moderation priority.

The subscriber must maintain a valid verified connection to the applicable unit and promptly correct inaccurate authority or property information. Loss or revocation of a claim may limit profile-management features but does not alter the cancellation and refund rules except where law requires otherwise.

The manager represents it has authority for every unit added to the portfolio and will provide evidence on request. Team access must be limited to authorized personnel. Managers are responsible for their users, bulk submissions, booking links, and compliance with property, association, advertising, privacy, and intellectual-property rules.

Portfolio payment cannot change organic rank, traveler scores, moderation decisions, or guest-experience visibility. Unit limits and additional-unit charges are those shown at checkout or in a signed order form.

Advertisers must provide truthful, substantiated, lawful creative and have rights to all names, images, claims, and links submitted. Neluxsis may reject, request changes to, pause, or remove misleading, unsafe, infringing, irrelevant, or policy-violating advertising.

Every paid placement is displayed as “Ad,” “Advertisement,” or “Sponsored Advertising Content” near the commercial material. Payment purchases only the placement described in the order. It never purchases editorial endorsement, organic position, favorable coverage, score influence, moderation preference, clicks, leads, bookings, or revenue.

Advertisers are responsible for claims about their services, licenses, availability, pricing, accessibility, safety, and performance. Campaign dates, destination, category, creative, inventory, and price are established in checkout or a signed order form.

A claimant must have a genuine ownership, management, or authorized representative relationship. Evidence may be used privately for verification and does not authorize public display of personal owner names or mailing addresses. Claimants grant Neluxsis a license to host and display authorized submissions as described in the general Terms. Content pasted from social networks or booking platforms may be submitted only when the claimant owns that content or has permission to provide it. Rates, discounts, and availability are treated as expiring owner-reported promotions rather than verified permanent facts.

Claimants may submit facts, photos, amenities, renovations, booking links, corrections, and responses. They may not delete or hide guest experiences, edit traveler statements, retaliate, manipulate scores, buy organic ranking, or misrepresent verification.

Contributors represent that submissions concern a genuine first-hand stay and are honest, relevant, and not fabricated, retaliatory, or secretly compensated. Do not include private personal information, access codes, threats, discriminatory content, confidential communications, or unsupported criminal allegations.

Neluxsis may request stay evidence, moderate, redact, label, withhold, reject, preserve, or remove submissions. Sensitive safety, legal, identity, and dispute information may be routed to private risk review and is not automatically published. Approval is not a guarantee that every assertion is true.

Neluxsis may suspend or terminate access for nonpayment, fraud, security risk, lack of authority, unlawful conduct, policy violations, or protection of users and platform integrity. Provisions concerning payment, licenses, confidentiality, intellectual property, disclaimers, liability, disputes, and records survive where appropriate.

The liability, arbitration, opt-out, governing-law, and dispute provisions in the general Terms apply. If an order form conflicts with these agreements, the order form controls only for the specific commercial details it expressly changes. Mandatory law controls over any conflicting provision.

Billing questions, cancellation problems, unauthorized charges, and legal notices may be sent to support@neluxsis.com.

Neluxsis LLC is the legal operator and contracting entity. Neluxsis is its operating brand. Checkout, receipts, agreements, invoices, and commercial communications will identify Neluxsis LLC where the legal seller or service provider must be stated.

Legal, billing, and customer-service questions may be sent to support@neluxsis.com. A public business mailing address will be provided where legally required. A private residential address is not published on this page.

Booking through Neluxsis is available only for individually eligible Gulf Shores units. Each owner and traveler booking relationship is governed by separate, versioned booking documents presented before payment. Those documents are available in the Booking Legal Center. Viewing a document alone does not create a reservation, payment, payout, or hosting obligation.

Neluxsis requires affirmative acceptance and retains the applicable agreement versions, time, account, booking, and acceptance context. A unit remains unavailable until its owner completes the current agreements, Stripe onboarding, pricing, availability, cancellation policy, and required compliance steps. Orange Beach and all other markets remain unavailable until separately activated.