Owners and travelers
Marketplace Booking Terms
The agreement governing the Neluxsis marketplace, its platform role, reservation records, fees, payments, and responsibility boundaries.
Effective version 2026-09-15
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Booking legal center
Current Neluxsis booking agreements
These are the approved, versioned documents owners and travelers must affirmatively accept when the applicable booking or marketplace action is enabled.
Moderated experiences
APPROVED — EFFECTIVE SEPTEMBER 15, 2026
Published with versioned acceptance records
Each applicable flow requires affirmative, unbundled acceptance. A completed booking preserves the exact agreements, cancellation policy, property rules, fee rates, electronic signature, and server-recorded acceptance timestamp tied to that reservation.
Owners and authorized property managers
Owner / Host Agreement
Owner certifications, listing obligations, payment terms, compliance duties, and reservation responsibilities.
Effective version 2026-09-15
Read documentTravelers making a reservation
Traveler Booking Agreement
The traveler agreement covering booking eligibility, payment, conduct, property rules, cancellation, and stay responsibilities.
Effective version 2026-09-15
Read documentOwners and travelers
Cancellation and Refund Policy
Booking-specific cancellation schedules, refund treatment, exceptions, and permanent records.
Effective version 2026-09-15
Read documentOwners and travelers
Payment and Payout Terms
Rules for card and bank payments, marketplace fees, processing costs, refunds, disputes, reserves, and owner payouts.
Effective version 2026-09-15
Read documentOwners and travelers
Major Disruption and Severe Weather Policy
How hurricanes, mandatory evacuation orders, prolonged utility loss, government restrictions, and other major stay disruptions are handled.
Effective version 2026-09-15
Read documentHow acceptance works
- 1. The applicable current versions are shown before signing or payment.
- 2. The signer affirmatively consents and enters their legal name.
- 3. Neluxsis records identity, versions, date, time, source, and transaction context.
- 4. Each party receives a durable, downloadable copy tied to the reservation.