Neluxsis LLC
Owner / Host Agreement
Version 2026-09-15 · Owners and authorized property managers
1. Authority and account responsibility
The owner or authorized manager represents that the information supplied is accurate, that the signer has authority to bind the accommodation operator, and that the operator has legal authority to offer each enrolled unit for short-term rental.
Because no owner platform fee is charged, no introductory period applies and none can lapse when a unit is added, edited, replaced, disabled, or transferred between listings.
2. Required owner certifications
Before booking activation, the owner must affirm and keep current each applicable certification:
- Ownership or documented authority to rent the exact unit.
- Condo, HOA, lease, and management rules permit the offered rental.
- Required rental, business, and lodging licenses and inspections are maintained.
- Required property and short-term-rental insurance is maintained.
- Rates, availability, mandatory fees, occupancy limits, rules, accessibility statements, and listing information are accurate.
- A current local emergency contact is available where required.
- Photos and content are owned by the uploader or supplied with adequate permission.
3. Reservations and guest treatment
The owner must honor confirmed reservations, provide lawful access to the represented accommodation, maintain accurate availability, avoid discriminatory or deceptive practices, and promptly report any inability to perform.
The owner must cooperate with legitimate cancellation, refund, chargeback, safety, tax, and support investigations. An owner may not retaliate against a traveler for a protected complaint or honest review.
4. Listing, calendar, and disclosed charges
The owner must keep the exact-unit description, photos, amenities, accessibility information, rates, taxes supplied by the owner, mandatory charges, minimum-stay rules, occupancy limit, availability calendar, cancellation terms, and property rules accurate and current. The owner may not impose an undisclosed mandatory charge or a materially different condition after booking.
Any owner rental agreement or supplemental rule must be supplied before checkout, be consistent with the listing and Neluxsis agreements, and be included in the versioned booking package. An added term cannot silently replace the traveler’s accepted price or cancellation rights.
5. Fees, processing, and payouts
The owner platform fee is 0% on all bookings, permanently. Payment-processing costs are separate and are charged by the payment provider, not by Neluxsis. Booking records preserve the rate applied when the booking was created.
Payout eligibility depends on trusted payment status, compliance readiness, refund and dispute exposure, and the approved payout schedule. Neluxsis may delay, adjust, reverse, or reserve amounts when required by the payment provider, an accepted refund, a dispute, fraud prevention, law, or the final approved terms.
6. Property condition, access, and owner cancellation
The owner must provide the booked exact unit in a lawful, habitable, reasonably clean, and safe condition; disclose known material limitations; maintain required life-safety equipment; and provide timely check-in instructions and an emergency contact. Routine amenity outages must be addressed promptly and honestly, without promising that every shared amenity will always be available.
The owner may enter or arrange entry only as permitted by law and the property rules, including for emergencies, necessary maintenance, inspections, or authorized service, with reasonable notice when circumstances permit.
If the exact unit becomes unavailable, the owner must notify Neluxsis promptly. No replacement unit may be imposed without the traveler’s informed consent. The approved owner-cancellation policy must determine refund, relocation, fee, and payout consequences.
7. Damage claims and records
An owner damage or extraordinary-cleaning claim must identify the booking, amount, basis, timing, and supporting evidence and must give the traveler a meaningful opportunity to respond. Ordinary wear, previously existing damage, and unsupported estimates may not be charged as guest damage.
The owner must preserve booking, tax, license, inspection, insurance, communication, payout, refund, and damage records for the period required by law and the approved Neluxsis retention schedule. The owner must not request or retain full card, bank-login, or identity-document data outside approved providers.
8. Lodging tax collection and remittance
Alabama lodging tax is charged as separate state, county and municipal components rather than as a single combined rate. The applicable components and rates depend on the property’s verified tax jurisdiction, and the municipal component differs between a city’s corporate limits and its police jurisdiction, so no single percentage applies to a town as a whole. The Baldwin County Lodgings Tax District is state-administered; Gulf Shores and Orange Beach are self-administered and require separate registration with each city. The components, rates, taxable base and amounts applied to a booking are those recorded in that booking’s tax snapshot at the time of booking, and a later rate change does not alter a completed booking.
For purposes of Code of Alabama § 40-26-1.1, Neluxsis is the party responsible for collecting, reporting, and remitting the state, county, and municipal lodging taxes calculated and collected through Neluxsis checkout for reservations made through the platform.
Neluxsis will maintain the platform registrations and accounts required to report and remit those platform-collected taxes and will file required returns, including zero returns when required. The owner remains responsible for taxes on reservations or charges collected outside Neluxsis and for supplying accurate property-jurisdiction information.
Amounts identified as lodging tax are withheld from the owner payout and held for remittance. They are not Neluxsis revenue, are not part of the traveler service fee, and are not reduced by any Neluxsis fee or payment-processing cost.
Neluxsis will preserve a per-booking tax snapshot recording the rates applied, jurisdictions, taxable amount, tax collected, and remittance status, and will make appropriate records available to the owner and to a taxing authority on lawful request. Neluxsis does not provide individual tax advice.
This section allocates responsibility between the owner and Neluxsis only for tax calculated and collected through Neluxsis checkout. It does not limit any taxing authority’s rights, and mandatory law controls.
9. Compliance and suspension
Missing, expired, rejected, or unverifiable licensing, inspection, insurance, tax, identity, authority, or payment information may disable booking eligibility without deleting the public research profile.
The owner must notify Neluxsis of ownership, management, legal, safety, licensing, bank, tax, or property-rule changes. Tax allocation and reporting obligations follow Section 8, the booking tax snapshot, Neluxsis records, and applicable law.
10. Content license
Owners retain ownership of authorized content. They grant Neluxsis a non-exclusive license to host, store, resize, format, moderate, display, distribute, and promote that content in connection with the property, unit, marketplace, and Neluxsis services. This license does not transfer copyright ownership.
11. Owner responsibility and payment risk
The owner remains responsible for lawful operation of the accommodation, required insurance, owner-caused cancellation, supported damage claims, taxes on amounts collected outside Neluxsis, and cooperation with refunds, disputes, chargebacks, reserves, and payment-provider reviews. Neluxsis may restrict booking access when these obligations or applicable requirements are not satisfied.
