Terms & Conditions

These Terms are a binding agreement between you and Neluxsis LLC, doing business as Neluxsis ("Neluxsis," "we," "us," or "our"). They govern neluxsis.com and related Vacation Rental Intelligence pages, accounts, communications, reports, claims, experiences, contributions, subscriptions, and services. By using the Services, creating an account, submitting content, or purchasing, you accept these Terms and the Privacy Policy. You must be at least 18 to submit content, claim a property connection, purchase, or act for an organization.

When you affirmatively accept these Terms, we may retain the applicable document version, acceptance time and source, account or supplied email, device information, and a one-way hash derived from network information as evidence of agreement. Material changes may require renewed acceptance before affected features can be used.

Neluxsis organizes vacation-rental information using permanent property identities. Condos retain the Destination → Building → Unit hierarchy; houses, cabins, hotels, and other whole-property rentals use Destination → Property. Services may include sourced facts, structured guest experiences, owner contributions, photos, booking links, comparisons, scores, editorial guides, businesses, weather, alerts, tides, and destination planning.

Coverage is incomplete and changes over time. We may add, test, change, suspend, or retire features and sources. Historical residential records may remain securely preserved for continuity and legal obligations, but they are not offered as a public Neluxsis product.

Public Neluxsis booking is currently inactive. Today, Neluxsis provides independent vacation-rental research and external booking links. If the Neluxsis marketplace is activated, Neluxsis will provide technology connecting travelers with independently operated accommodations under separately presented, affirmatively accepted booking agreements. Unless expressly stated for a specific accommodation, Neluxsis does not own, operate, manage, inspect, certify, control, set the price of, or negotiate rental or lease terms for that accommodation.

Nothing is a guarantee of availability, legality, safety, accessibility, cleanliness, condition, value, view, rental permission, or trip suitability. Independently confirm material information with the responsible property, booking provider, government, professional, or emergency authority.

Coming-soon booking documents can be reviewed in the Booking Legal Center. These coming-soon documents cannot be accepted and do not activate booking or payment services.

We use permanent rental identities and attempt to keep similarly named properties, buildings, phases, towers, and units separate. Public records and submissions may still contain mistakes, aliases, remodels, changed numbering, or conflicting addresses. Report suspected mismatches before relying on information.

Guest experiences must be first-hand, relevant, and submitted honestly through structured categories. Do not submit fabricated stays, retaliation, threats, discrimination, private personal information, confidential access instructions, unsupported criminal accusations, or content created for compensation without disclosure.

Moderation approval means a submission met current publication rules; it does not guarantee every statement is true. We may request stay evidence, label limitations, restrict details, decline, preserve, investigate, or remove content consistent with our standards.

A verified claim establishes only the connection approved through our process. Owners and managers may submit photos, amenities, renovations, booking links, responses, corrections, analytics, and notification preferences. They may not delete, hide, edit, intimidate, retaliate against, or manipulate guest experiences or scores.

Claimants must keep authority and information current. Neluxsis may request additional evidence, limit permissions, resolve competing claims, or revoke verification.

Individual owner names are private by default. A verified claimant may choose whether to display a public owner name and may later hide it. Public records used for claim verification do not independently authorize Neluxsis to publish an owner's name or mailing address.

You retain ownership of content you lawfully submit. You grant Neluxsis a worldwide, non-exclusive, royalty-free license to host, store, reproduce, format, moderate, display, distribute, and create technical derivatives of that content to operate, promote, protect, and improve the Services. The license continues for published and audit copies reasonably needed after deletion, subject to applicable law.

Copyright complaints and counter-notices are handled under our Copyright & DMCA Policy. We may terminate repeat infringers in appropriate circumstances.

You represent that you have all necessary rights and permissions. Do not upload copyrighted listing photos, private documents, people’s identifying information, or content obtained through unlawful access.

If you paste or import content previously posted to Facebook, Airbnb, Vrbo, a direct booking site, or another service, you must be the content owner or have permission to provide it. A post being publicly viewable does not by itself establish permission. Neluxsis may extract candidate structured facts from authorized text, but publication remains subject to identity checks and moderation.

Prices, discounts, availability dates, and promotional offers are time-sensitive owner-reported information. They must include an expiration or review date when requested and never become permanent property facts or influence organic ranking.

Destination, editorial, illustrative, representative, and source-provided images may not depict the exact building, property, or unit being researched. Neluxsis labels these images when their exact-property identity has not been verified. Users should confirm imagery and current conditions with the responsible booking provider before making a reservation.

Scores and summaries reflect eligible published information under the current methodology and may be withheld for insufficient coverage. They are not guarantees or professional recommendations. Owner contributions, booking relationships, and advertising payments do not enter traveler scores.

Contributors must clearly disclose any owner, employee, family, management, advertiser, complimentary-stay, discount, gift, contest, or other relationship that could affect how readers evaluate a statement. Neluxsis may label, exclude, or remove deceptive, undisclosed, fabricated, or sentiment-conditioned content.

Organic and editorial results are separated from sponsored business placement. Paid placement must be labeled and cannot purchase an organic condo rank, remove criticism, or increase a traveler score.

Booking, restaurant, attraction, map, tourism, and business links lead to third parties. Neluxsis is not a party to your transaction with them and does not control pricing, fees, taxes, deposits, cancellations, refunds, accessibility, availability, safety, or performance. Review the third party’s current terms before acting.

Forecasts and alerts may come from the National Weather Service; tide predictions may come from NOAA; surf, beach flags, water temperature, closures, and safety information may come from municipalities or other authorities. Data can be delayed, unavailable, geographically different from a condo beach, or changed after display.

Conditions information is advisory and is not a safety guarantee. Follow posted flags, lifeguards, emergency personnel, evacuation orders, property instructions, and official current sources. Double-red-flag closures and other local rules must be obeyed. Call 911 for emergencies.

Provide accurate information, protect credentials, and report suspected compromise. Do not scrape or overload the Services, bypass controls, reverse engineer protected systems, introduce malicious code, impersonate others, evade moderation, harvest personal information, or use the Services unlawfully. We may rate-limit, suspend, or terminate access to protect the platform and users.

Anyone may submit a supported correction. A dispute does not automatically remove a critical experience. We may preserve an audit record, label conflicting evidence, request documentation, correct objective information, restrict unsafe content, or decline a requested change.

Before billing information is collected, checkout will clearly disclose the seller, product, price, billing frequency, automatic-renewal terms, cancellation method, and material limitations. A recurring charge requires express informed consent. Stripe or another payment provider processes payment credentials.

Subscriptions renew for the disclosed billing period until canceled. Customers may cancel through the account billing portal. Cancellation stops future renewals and is effective at the end of the current paid period; access ordinarily continues through that date. Charges already processed are non-refundable and receive no prorated refund or credit, except where required by law or for a verified duplicate, unauthorized, or erroneous charge. Cancellation never waives mandatory legal rights.

Chargebacks, fraud, failed payment, or nonpayment may result in restricted access. The applicable paid-service terms are incorporated from the Customer Agreements.

The Services, software, database structure and organization, designs, branding, taxonomies, compilations, generated descriptions, classifications, rankings, scores, source reconciliation, derived datasets, and original editorial and research materials belong to Neluxsis or licensors. Neluxsis does not claim ownership of underlying public facts or third-party materials. These Terms grant a limited, revocable, non-transferable right to use the Services for lawful personal or authorized internal business research. They do not permit republication, resale, systematic extraction, model training, or creation of a competing database without written permission.

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Neluxsis disclaims implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, and quiet enjoyment. We do not warrant uninterrupted operation, complete coverage, or error-free content.

To the maximum extent permitted by law, Neluxsis LLC and its members, operators, personnel, affiliates, and providers will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages; lost profits, data, goodwill, bookings, travel costs, or opportunities; property damage; personal injury arising from reliance on third-party or conditions information; or third-party conduct.

Our aggregate liability for claims relating to the Services will not exceed the greater of $100 or the amount you paid Neluxsis during the twelve months preceding the event giving rise to the claim. These limitations do not apply where prohibited or to liability that cannot legally be limited.

To the extent permitted by law, you will defend and indemnify Neluxsis LLC and its members, operators, personnel, affiliates, and providers from third-party claims and reasonable costs arising from your content, unlawful conduct, infringement, misuse, or violation of these Terms. We may remove content, preserve evidence, restrict features, suspend accounts, prevent re-registration, or terminate access for risk, fraud, violations, nonpayment, legal requests, or protection of users and Services.

Please read this section carefully. It affects the right to a jury trial and class action.

Before filing a claim, either party must send notice describing the dispute and requested relief and allow 30 days for informal resolution. Notices to Neluxsis go to support@neluxsis.com with “Legal Dispute Notice” as the subject. Unresolved disputes will be resolved by individual binding arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules and Consumer Due Process Protocol. The Federal Arbitration Act governs this section.

Eligible individual claims may proceed in small-claims court. Either party may seek temporary court relief for security or intellectual-property protection. Claims must proceed individually, not in a class, collective, consolidated, representative, or private-attorney-general action. The parties waive jury trial to the fullest extent permitted by law.

You may opt out by emailing support@neluxsis.com within 30 days after first accepting these Terms. Use “Arbitration Opt-Out” as the subject and include your name, account email, and an unambiguous opt-out request.

Except for the Federal Arbitration Act and where applicable law requires otherwise, Missouri law governs without regard to conflict-of-law rules. Court proceedings permitted under these Terms must be brought in a court with jurisdiction in Missouri.

We may update these Terms prospectively and provide notice when required. Continued use after the effective date constitutes acceptance where permitted. Invalid provisions will be narrowed or severed; the remainder continues. No waiver is continuing. We may assign these Terms in connection with financing, reorganization, merger, or transfer. Provisions that should survive termination do so.

Questions may be sent to support@neluxsis.com.

Neluxsis LLC is the legal operator of neluxsis.com and the contracting entity for the Services. “Neluxsis” is its operating brand. Checkout, receipts, paid-service agreements, and commercial communications may use the Neluxsis brand but identify Neluxsis LLC as the seller or service provider where applicable. Legal and support notices may be sent to support@neluxsis.com. A public business mailing address will be disclosed where legally required; no residential address is published by this notice.