The booking traveler must be legally able to enter the agreement, meet the displayed minimum renter age, provide accurate identity and contact information, and have authority to accept terms for the travel party.

The traveler must provide accurate dates, guest count, pets, accessibility needs that require confirmation, and other information requested to determine eligibility for the exact unit.

The named booking traveler must occupy the accommodation for the stay unless the owner and Neluxsis approve a lawful alternative. A traveler booking for other people must have their authority, provide them the controlling rules, and remain responsible for booking changes, payments, and the conduct of the travel party.

Before payment, checkout will display the rental subtotal, mandatory owner charges, the 7% Neluxsis traveler service fee, applicable taxes, refundable amounts, and total mandatory price. The traveler authorizes the selected payment method only for the displayed amount and accepted terms.

Card payments may confirm faster. Bank payments can take several business days and create only a temporary inventory hold while processing. A reservation is not confirmed until Neluxsis receives trusted successful-payment status.

The traveler and travel party must follow occupancy, parking, check-in, check-out, smoking, pet, noise, event, pool, beach, building, HOA, and safety rules presented for the booking.

The traveler is responsible for the conduct of the travel party and for damage or extraordinary cleaning they cause, subject to the approved damage-claim process and applicable law.

Unauthorized parties, events, commercial activity, dangerous conduct, unlawful activity, interference with neighbors’ quiet enjoyment, and occupancy above the disclosed limit may result in removal or cancellation when allowed by the accepted property rules and law. Refund consequences must follow the stored policy rather than an undisclosed automatic forfeiture.

The traveler must follow the stored check-in and check-out times, access instructions, parking restrictions, key or code protections, and departure requirements. Any disclosed late-departure, lost-access-device, excess-cleaning, or similar charge must be stated before booking or separately accepted before it is incurred.

The traveler should report material maintenance, safety, access, or damage issues promptly and take reasonable steps to prevent additional harm. The owner may arrange lawful emergency or necessary maintenance access, with reasonable notice when circumstances permit.

Any refundable deposit, authorization hold, damage waiver, or damage-claim process must be disclosed before payment, including the amount, coverage, exclusions, release timing, and method for contesting a claim. Neluxsis will not describe a charge as insurance or a waiver unless the approved product and legal terms support that description.

The traveler must promptly disclose damage caused during the stay. Liability for a claimed amount remains subject to evidence, the accepted terms, payment-provider rules, and applicable law.

The cancellation policy displayed and affirmatively accepted for the exact booking controls ordinary cancellation eligibility. The stored version remains associated with the booking even if later policies change.

Weather, red flags, travel delays, illness, attraction closures, and other events do not automatically create a refund unless the accepted policy, an approved major-disruption policy, the owner, Neluxsis, or applicable law provides one.

If the booked exact unit cannot be provided, the traveler must be told promptly. A substitute accommodation requires the traveler’s informed acceptance; otherwise the approved owner-cancellation and refund rules apply. A property may not be changed merely because a different unit is more convenient for the owner.

A date, guest, unit, or material price change is not effective until recorded in the booking and affirmatively accepted where required. Availability of a pool, elevator, beach access point, internet service, or other amenity can change, but known material changes must be disclosed promptly and remedies must follow the stored terms and applicable law.

Travelers should submit material accessibility or assistance-animal requests early enough for the owner to evaluate the exact accommodation and applicable law. Neluxsis and owners must not apply a blanket rule that conflicts with applicable disability, fair-housing, or public-accommodation requirements. Requests are evaluated for the exact property and rental model involved.

A completed qualifying Neluxsis reservation may make the traveler eligible for a “Verified Neluxsis Stay” label on an approved review of the correct exact unit. The label confirms the booking relationship only; it does not mean Neluxsis endorses the property or guarantees every review statement.

Travelers should contact Neluxsis promptly about an unauthorized charge, unavailable accommodation, material listing problem, cancellation, or refund concern. Payment disputes and chargebacks must be used in good faith and do not replace applicable notice or evidence requirements.

Booking confirmations and service messages may be delivered by email and, only with the required consent, by text. Marketing consent must remain separate from necessary transactional communications and must honor applicable opt-out rules.